If this "assistant" is any indication of the future of AI, we really are in trouble.
“On Us” – or, How Not to Customer Service, Part 2
Month: July 2021
How Not to Customer Service
Them (automated-phone-system):"In a few words, tell me what we can help you with today."Me: "Internet.""OK, I see that your modem requires a reset. May I send a signal to reset your modem?" Me:"I just did that, but OK."Them: "Sending a signal now. This should take just ten minutes. We'll call you..."Me:"Ten minutes? I already lost … Continue reading How Not to Customer Service
Independence
"See you next year, Fourth of July!" says Angelic Daughter, as she removes the special magnet denoting the day from her perpetual calendar. For the second year in a row, we didn't attend The Parade (our little town's annual event that in years past has quintupled the population for a day). It just didn't seem … Continue reading Independence